Advertising Account Manager

Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients. Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Establishes oneself as the primary point of contact to address day-to-day inquiries. Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Adopts Microsoft sales strategies. Leverages Customer Relationship Management tools. Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals. Proactively researches information about clients' advertising needs. Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Maintains knowledge of emerging industry trends beyond a singular product. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.     Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office three days per week. This expectation is subject to local law and may vary by jurisdiction.

Account Planning/ Management Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, revenue flow, budget changes, security concerns or risks), leveraging automated systems to ensure account health and elevate client's business. Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients. Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Collaborates with partners to develop and share client plans that support Microsoft business and client needs. Client Engagement Proactively researches information about clients' advertising needs (e.g., advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on clients' advertising strategies. Presents tailored solutions based on clients' insights. Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Adopts Microsoft sales strategies (e.g., Challenger Sale) mindset to secure buy-in and execution. Industry Knowledge Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs). Leverages competitive trends and shares knowledge with others as a subject matter expert. Maintains knowledge of current