IT OPERATIONS ANALYST II

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IT OPERATIONS ANALYST II

7/21/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Monitors and troubleshoots application issues, performing root cause analysis and ensuring timely resolution of problems. Job Requirements

Coordinating with the vendors to resolve technical problems, monitoring the processes and procedures, and documenting them. Generating operational performance reports, analysis to improve IT service request and incident management processes, and suggesting improvements. Monitoring the scheduled programs, taking necessary actions against abnormal program terminations, and escalating complex issues to appropriate technical teams. Developing plans, schedules, and requirements for the installation, supporting the maintenance of software and reporting recurring problems, and giving recommendations for procurement.

What your background should look like

We are seeking a motivated and proactive IT Operations Analyst II to join our team. This mid-level IT professional will be responsible for analyzing, designing, implementing, and supporting IT infrastructure solutions that optimize business operations and ensure the efficient performance of IT systems. The ideal candidate will combine strong technical expertise, analytical thinking, and excellent communication skills to support organizational objectives and drive continuous improvement.   Key Responsibilities: -Analyze, troubleshoot, and optimize IT standard systems to ensure reliability, performance, and operational efficiency. -Design, implement, and maintain IT infrastructure solutions in collaboration with TEIS teams and towers. -Research, evaluate, and recommend emerging technologies, considering security, compliance, compatibility, cost, and business value. -Provide technical support and guidance to end users and support infrastructure needs for BIMIT solutions following the established BIMIT Framework. -Communicate technical concepts and recommendations effectively to both technical and non-technical stakeholders, including senior leadership. -Document system configurations, procedures, processes, and troubleshooting activities to ensure knowledge retention and operational consistency. -Support IT security initiatives, ensure compliance with TEIS policies (TEC-06-88 Global Information Technology Policy), and participate in internal and external audits. -Maintain accurate IT asset inventory and support lifecycle management activities.