Warranty Administration, Lead (Central), Dealership Operations

At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.

Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!

The Warranty Administration Lead owns the back-office warranty claims process across all 7 of our dealership sites. This critical role is responsible for submitting warranty claims to OEMs, tracking claim status through approval, managing denied or rejected claims through resubmission, and ensuring all warranty documentation meets strict OEM compliance requirements.

• Claims Management: Submit warranty claims accurately and on time to OEMs, primarily Stellantis, across all 7 dealership sites.

• Lifecycle Tracking: Track claim status through the full operational lifecycle—including submission, review, approval, and ultimate payment.

• Denial Mitigation: Proactively manage denied or rejected claims by identifying the root cause of the denial, correcting documentation, and resubmitting promptly.

• Compliance & Auditing: Ensure all warranty repair orders have complete and compliant documentation before submission, including proper diagnosis codes, labor operations, and parts documentation. Maintain alignment with OEM warranty policies and audit requirements.

• Site Support & Partnership: Partner with Service Advisors and Service Managers at each individual site to improve warranty repair order (RO) documentation quality directly at the point of creation.

• Financial Reconciliation: Reconcile warranty payments received against claims submitted, identifying and swiftly resolving any discrepancies.

• Financial Reporting: Support the monthly Stellantis Financials Submission with accurate, verified claims data.

• Analytics Delivery: Provide regular reports on warranty claims volume, approval rates, denial trends, and claim aging to the Strategy & Analytics Sr. Manager.

What you should have

• Minimum of 3+ years of automotive warranty administrator experience, with a heavy emphasis on OEM processes (Stellantis/CDJR experience highly preferred).

• Deep understanding of OEM warranty policies, labor operations, diagnosis coding, and compliance standards.

• Strong communication and partnership skills, with the ability to influence and guide site-level Service Advisors and Managers on documentation best practices.

• Analytical mindset with strong attention to detail, capable of reconciling financial payments and spotting denial trends.

• Ability to thrive in a centralized, fast-paced, and evolving back-office environment.

What we’ll offer in return

• Full-Time Position with a competitive wage

• Medical, Dental, and Vision benefits

• 401K with company match

• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more

• A great wellness program to keep you healthy and happy, both physically and mentally

• Access to opportunities to expand your skillset and share your knowledge with