Service and Aftersales Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Join us to work as a Service & Aftersales Consultant and become part of business transformation and implementation projects for leading industrial clients. You will help organizations redesign and optimize service and after-sales operations, supporting their transformation towards more connected, efficient and customer-centric business models. Working closely with business and technology teams, you will contribute to process improvements, solution adoption and successful implementation of operational changes. THE WORK: Analyze current business processes and identify opportunities for operational improvements. Support the design and implementation of future-state service and after-sales processes. Contribute to solution configuration and process adoption using enterprise platforms (e.g. SAP or similar). Support business teams in translating operational requirements into practical system solutions. Analyze process flows, identify bottlenecks and support issue resolution. Collaborate with cross-functional teams to ensure process consistency across business functions. Facilitate workshops, process discussions and knowledge-sharing sessions with business stakeholders. Support continuous improvement initiatives by identifying opportunities to increase efficiency, service quality and customer value. We are interested in connecting with professionals who bring experience, understanding and strong interest in one or more of the following areas. Please feel invited for conversation about opportunities around: Service & Aftersales domain– operations and customer support after product delivery. Service & Aftersales Operations  Field Service Operation ( e.g SAP FSM or similar) Spare Parts & Inventory Management Repair & Refurbishment Operations Reverse Logistics & Returns Management Service Planning & Execution Service Supply Chain Coordination Maintenance & Repair Operations (MRO) Customer Support & Service Operations Equipment & Connected Lifecycle domain – monitoring, management and optimization of connected assets/equipment throughout the equipment lifecycle Equipment Lifecycle Installed Base Warranty and Claims Processes Connected Products & Digital Services Equipment Connectivity & IIoT Service Performance & Analytics Service Operations & Organization Digital Service Transformation Predictive Maintenance & Asset Health #LI-EU HERE’S WHAT YOU’LL NEED: Higher education, minimum bachelor's degree or technical equivalent (Engineer) Minimum 3 years of relevant experience working for industrial clients Functional knowledge of SAP that allows proposing best practice configurations Understanding dependencies, e.g. BOM and Serialization Practical knowledge of AI tools (Copilot, Gemini, GPT) Practical knowledge of project management methodology (waterfall and/or agile and/or scrum) Excellent communication skills in English is a must MS Office skills (Word, Excel, PowerPoint, Outlook) BONUS POINTS IF YOU HAVE: Relevant knowledge from any other Equipment-heavy industry Jira and Confluence proficiency German, French We are particularly interested in profiles combining: operational understanding, process transformation mindset, cross-functional collaboration, technology awareness, customer-centric thinking. WHAT WE OFFER?    Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.   A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).   Employee Assistance