Customer Innovation Center Manager

Customer Innovation Center Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Role:  Bangalore Customer Innovation Center Manager Location:  Bangalore, India Job Type:  Full-time Hewlett Packard Enterprise (HPE) is seeking a Bangalore Customer Innovation Center (CIC) Manager to join the Strategic Customer Engagement organization. HPE Customer Innovation Centers are strategic sales assets that enable customers, partners, and account teams to explore critical business initiatives and experience how HPE delivers measurable business outcomes across industries. This role offers a unique opportunity to build and lead a new global Customer Innovation Center from the ground up, shaping how HPE engages customers and partners, and accelerates strategic growth.

Overview The Bangalore CIC Manager is a highly visible role responsible for establishing and operating a world-class Global Customer Innovation Center. The role combines leadership, customer engagement, and commercial accountability, with a clear mandate to drive sales pipeline, revenue influence, and customer outcomes. You will act as a strategic partner to Sales, GEO leadership, and ecosystem partners, ensuring the center is fully leveraged to accelerate sales cycles, enable discussions, and advance deals.

Sales & GEO Alignment:  Proactively partner with regional Sales and GEO leaders to embed the Customer Innovation Center into account strategies and drive sustained center utilization. Pipeline & Revenue Impact:  Own and track engagement volume and outcomes through Visit Management tools, ensuring measurable impact on pipeline creation, revenue influence, and deal velocity. Customer Engagement Leadership:  Design and lead high-impact engagements, including design-thinking and co-creation workshops that align customer business priorities with HPE solutions. Center Launch & Operations:  Lead the setup, launch, and ongoing operations of the Bangalore CIC, in close partnership with HPE Global Workplace, ensuring a premium, state-of-the-art customer experience.

Leadership:  Hire, develop, and lead a high-performing team of facilitators, technologists, and engagement advisors supporting global customer engagements. Engagement Management:  Own end-to-end engagement execution, including pre-engagement planning, agenda design, delivery, and post-engagement follow-up in collaboration with Sales and Marketing. Performance Management:  Define, track, and report key performance indicators (KPIs) including engagement volume, customer satisfaction (CSAT), pipeline contribution, and revenue influence. Ecosystem & Alliance Partnerships:  Expand the center’s value proposition by integrating strategic alliance and ecosystem partners to deliver differentiated, end-to-end customer stories. Customer Advocacy:  Translate customer feedback and market insights into continuous improvement of center experiences and engagement strategies. Budget:   Track spend and operate within allocated quarterly budget Skills and Qualifications Sales Enablement & Growth:  Experience working closely with enterprise Sales teams and regional leadership to support pipeline