Change Management Program Manager

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Summary The Change Management Program Manager, is the sole subject matter expert in the design and improvement of existing processes and tools across Alaska Airlines. As an individual contributor, this role defines long-term strategy for design and improvement processes and exercises considerable latitude and initiative to solve change management practices that drive commercial and operational results and behavioral changes.

Partners with the director to define long-term strategy for continuous-improvement processes and change leadership that have high impact on business performance Exercises considerable latitude and initiative to analyze current processes and/or implementation strategies to identify issues and opportunities, including assessment of structure, governance, capabilities, process quality, efficiency and effectiveness, measurement, training, readiness and communication. Designs and makes decisions on new processes and change management approaches, as warranted, to meet the objectives of the prioritized programs. Leads cross-divisional teams to develop and implement new or improved processes that deliver significant and successful changes to the business. Partners with the director to build collaborative, process-centric cross-divisional teams and processes to influence and sustain improvements and changes. Influence across company and several levels up to promote a continuous improvement culture, including change management, that automatically drives future initiatives on a consistent basis, ultimately to generate multi-year value creation strategies. Maintains expertise of process improvement trends, change management techniques and leading practices occurring in the marketplace and works with management to facilitate strategic direction and process enhancement. Develops and maintains process improvement and change management course work and self-serve tool set in support of company objectives Manage Statement of work (SOW) outcomes/deliverables for contractors and temporary staff Provide change management expertise to contractors and less experienced resources Partners with the director to prioritize requests and level-load work across the team in alignment with priorities Leads Continuous Improvement/Change Management community of practice Job-Specific Experience, Education & Skills Required 7 years of experience in management consulting, project management, change management, organizational development, Lean/Six Sigma process improvement, or related experience. Bachelor’s degree with a focus in business administration, organizational development, or a related discipline, or an additional two years of training/experience in lieu of this degree. Proven project and change management skills, and the ability to apply research and best practices to existing business problems. Ability to lead analysis studies in multiple areas and lead project definition and recommendations. Experience using a data-driven approach for decision making and solution implementation. High school diploma or equivalent is required. Minimum age of 18. Must be authorized to work in the U.S. Preferred Experience in a leadership role managing projects that directly affect multiple organizations, departments, and/or the entire company. Exhibits deep business acumen that allows for quick development of strong relationships with senior leaders to effectively influence and