Manager - Infrastructure Control Operator (ICO)

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Northern Trust is looking for an Infrastructure Control Operator (ICO) to play a vital role in supporting and maintaining infrastructure-related controls throughout the organization. This position is responsible for ensuring adherence to internal risk frameworks, infrastructure standards, and regulatory requirements. Key duties include performing control related activities, monitoring control performance, maintaining comprehensive documentation, and supporting both internal and external audits. The successful candidate will demonstrate consistent achievement of SLA commitments and timely execution of control tasks.

Team Leadership & Oversight Supervise day-to-day operations of the Infrastructure Control Operator team. Assign tasks, monitor performance, and ensure timely execution of control activities. Provide coaching, mentoring, and training to staff to ensure consistent quality and compliance. Stakeholder Engagement Act as a liaison between control operations and infrastructure, risk, and compliance teams. Facilitate communication and alignment across teams to ensure control objectives are met. Control Execution: Perform routine Business-As-Usual (BAU) control operations. Execute all control procedures efficiently and within designated timelines. Monitor Performance: Evaluate control performance regularly, escalating concerns as appropriate. Reporting and Metrics: Prepare and deliver pre-defined periodic reports on control operations, exceptions, and utilization status Track and report key performance indicators (KPIs) and key risk indicators (KRIs) relevant to control activities. Evidence Readiness: Maintain complete and compliant records of all control operational activities, adhering to internal standards and regulatory obligations. Organize and provide evidence promptly for audit purposes or stakeholder requests. Internal/External Audit Support: Facilitate internal and external audits by supplying required documentation and evidence. Assist with the preparation, coordination, and follow-up of audit responses and remedial measures as necessary. Collaboration: Work collaboratively with stakeholders to ensuring adherence to both internal policies and external regulatory standards. Soft Skills Strong analytical, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work under pressure and manage multiple priorities. Must Haves: Proven experience in Infrastructure controls, risk management, or infrastructure support roles, preferably in regulated environments. Hands on experience in Control Testing, SOX/SOC audit. Review control checklists and playbooks for completeness, accuracy, and effectiveness. Ability to clearly document control operations in a structured playbook format, enabling its use as a standardized and repeatable checklist for execution and compliance. Understanding of infrastructure platforms and infrastructure standards. Hands on experience in operating and tracking controls effectively. Strong reporting skills, tracking and maintaining KPIs. Strong interpersonal skills and the ability to collaborate with different teams effectively. Ability to identify reporting anomalies and