Client Experience Advocate

Tyler Technologies Careers - Client Experience Advocate

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Software Support Bonifacio Global City, Philippines

Apply Description The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers. Responsibilities  Manage and respond to incoming client support needs with professionalism and care  Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark Document interactions and case details thoroughly in line with team standards Follow established processes to troubleshoot and resolve a broad range of product inquiries Maintain a learning mindset, actively working toward module-specific certifications Collaborate with teammates and regional leadership to ensure consistent, effective support Provide insight into common trends or client needs to support continuous improvement Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable Support clients during cloud transitions by