Director, Employee Relations – AWS Infrastructure Services

SUMMARY Amazon is seeking a Director, Employee Relations to lead our employee relations and engagement efforts for the AWS Infrastructure Services organization. AWS Infrastructure Services (AIS) delivers the global foundation for Amazon Web Services, ensuring reliable, secure, and sustainable cloud operations. From data center design to network innovation, AIS powers the infrastructure that enables businesses, governments, and developers to build, innovate, and scale with confidence. More specifically, AIS provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in hundreds of countries. The organization works to deliver solutions to source, build, and maintain socially responsible data centers and their supply chains, which enable the core sustainable infrastructure of AWS. AWS Infrastructure consists of three main segments: supply chain (buys components and manufactures servers), data centers (facilities that host and operate servers), and network (telecom infrastructure connecting data centers to the external world). This role focuses on the global data center organization. The vision of Amazon’s Global Corporate Employee Relations (GCER) team is to be a primary driving force behind Amazon's efforts to become Earth's Best Employer, creating a thriving, empowering, and inclusive work environment where every Amazonian is valued, respected, and empowered to reach their full potential. GCER serves as trusted strategic partners to Amazon leaders, leveraging our deep expertise in employee relations, data-driven insights, and innovative solutions to anticipate challenges, drive transformative change, and seamlessly align workforce strategies with business objectives. Key job responsibilities This position requires a leader who has significant global employee and labor relations experience, deep subject matter knowledge, and strong communication and interpersonal skills. The ER leader will manage a team that works on a broad spectrum of employee relations issues and projects, global labor standards, promoting and protecting our brand and strengthening employee engagement. The leader’s influence extends beyond AIS data center operations and HR to also shape the communications, community engagement and other strategies owned by the Communications, Public Policy and Public Relations subject matter experts. The position supports hundreds of AIS data centers, across 50+ countries, and its thousands of employees. To support our objectives, this position’s responsibilities fall into proactive and reactive categories. The leader will drive strategic proactive programs that improve global employee relations, partnering with Human Resources, local ER leaders, Public Policy, Legal, and Public Relation stakeholders. Additionally, this leader will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between proactive projects and crisis-response is a critical component for success in the position. RESPONSIBILITIES • Partner with AIS senior leaders and HR teams to create and sustain positive employee relations programs and best practices globally • Manage a team that helps to create an environment where employees feel respected, supported, and motivated to contribute • Design and conduct trainings to upskill AIS leaders on positive employee relations • Help to continue driving a culture of trust where we proactively address workplace conflicts and enhance employee support systems • Design, collect, and analyze multiple levels of employee feedback • Conduct and oversee employee relations and vulnerability assessment programs • Partner to engage in continuous improvement in communication channels and practices • Drive regional and new market entry labor standards