Global Customer Support Project Manager

Global Customer Support Project Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition: Leads internal project to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing. Manages corporate and third party vendor efforts to plan, build and implement solutions to internal problems and issues. Management Level Definition: Unique mastery  and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function. In a typical day as a Global Customer Support Project Manager, you would... Manages internal projects Budget as detailed in Impact section Very large/ complex/ multiple regions or global. Typically includes definition of strategy to achieve the sponsors’ vision of an end-state transformation High/ very high risk. Manages project financials including business impact Meets or exceeds approved budgets. Provides reliable financial forecasts to Management. Manages complex multi- function and/ or global relationships with senior and executive stakeholder management. Manages internal as well as external resources with a team size generally greater than 20 people from multiple regions. Provides detailed performance review input and development recommendations for key contributors. Mentors others providing a role model and support for individual development .

First Level University degree. Advanced University degree preferred. 10+ years in like in project management roles or in like roles/businesses. What you need to bring: Demonstrates an in-depth knowledge of key Services’ operational policies, processes and methodologies applicable to project management. Has an extensive understanding of critical project management techniques. Recognized as a leader in the Services PM Profession community. PMP Certified. Impact/Scope: Contributions have major impact on the company's business (Cost, Efficiency, TCE) generally $7- 20M and/or internal project budget over $5M. Typically involves high degree of transformation, (e.g., mergers, divestitures & acquisitions). Impact is evidenced by multiple contributions over time and performance demonstrates sustained level of contribution . Complexity: Successfully operates in complex disciplines in which the company must operate to be successful. Impact is evidenced by multiple contributions over time and performance demonstrates