Director, Enterprise ServiceNow Platform

Director, Enterprise ServiceNow Platform Full-time State/Province: Texas Business Group: Corporate Legal Entity: AECOM Technical Services Inc Business Line: Corporate Work Location Model: Hybrid Operating Group: Corporate Primary Location: US - Houston, TX - 800 Gessner Rd Compensation: USD 170000 - USD 220000 - yearly Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM Information Technology is seeking a Director, Enterprise ServiceNow Platform, to lead, own, and evolve our global ServiceNow ecosystem that supports enterprise workflow automation, digital operations, and employee services at scale. This leader will serve as the global platform owner for ServiceNow, responsible for platform strategy, governance, roadmap execution, demand management, and continuous improvement. This role is focused on advancing ServiceNow as a strategic enterprise capability, not simply managing operational support or teams that use the tool. The ideal candidate has experience owning a large-scale ServiceNow environment, partnering with business leaders, leading delivery teams and vendors, and creating scalable solutions that improve automation, user experience, and business outcomes.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.

Enterprise Platform Ownership & Strategy Own the global ServiceNow platform roadmap, governance model, standards, and long-term maturity strategy, and continuously evolve the ServiceNow operating model to ensure scalable governance, delivery consistency, and operational transparency. Define how ServiceNow capabilities are prioritized, delivered, adopted, and continuously improved across the enterprise. Partner with IT, HR, Finance, Security, Operations, and other business groups to translate business needs into scalable platform solutions and facilitate governance forums that align priorities and proactively manage risk. Governance, Delivery & Continuous Improvement Lead the ServiceNow demand intake process, backlog prioritization, enhancement delivery, release planning, and platform lifecycle management, ensuring predictable delivery outcomes through disciplined Agile planning, capacity management, and execution, with accountability for enforcing governance standards and intake discipline. Establish scalable processes around development standards, SDLC practices, integrations, upgrades, and platform health, ensuring only approved and prioritized work enters execution pipelines. Drive adoption of ServiceNow best practices to maximize out-of-the-box capabilities while reducing unnecessary customization and technical debt. Team & Partner Leadership Lead and develop ServiceNow platform teams, including internal resources and external implementation/MSP partners. Manage vendor accountability across delivery quality, timelines, technical standards, business outcomes, and predictable execution. Build a culture focused on ownership, operational excellence, and