Manager - MSAT

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Manager, FCS MSAT is responsible for is responsible for leading a high-performing team of technical scientists and serving as a technical leader for Cytiva’s filtration technologies in Korea. The role provides expert application support and technical guidance to customers and internal stakeholders while driving collaboration across commercial and cross-functional teams to address complex bioprocess challenges and support customer success . This position reports to the Director-MSAT and is part of the Field Customer Support MSAT team and will be fully remote.

Position Objective Lead Cytiva Korea BP FCS MSAT (former SLS) field support team and ensure that the team is executing its objectives Create followership by providing technical mentorship and coaching to FCS MSAT associates in the region so as to enable them to independently resolve customer issues and provide technical solutions to customers Provide expert technical support to customers and to Cytiva associates for Cytiva BP Filtration technologies and manage complex multidisciplinary issues across the region Develop and nurture high-level technical relationships with GSAs in the region, specifically in Korea Use expertise to develop and support external/internal customer processes Work very closely with the key regional commercial leaders to drive business Provide guidance on budget and CAPEX requirements to support Biotech business, as needed Field Support Management (50%) Lead regional FCS MSAT team and ensure that it responds to business needs in the Korea Provide coaching and mentoring to FCS MSAT associates through Gemba, training and other means so as to enable them to operate independently as technical experts in the field Provide guidance to team on appropriate scale up/scale down strategies to enable success Collaborate with other stakeholders (quality, sales, marketing, validation, etc.) and other FCS regions to accomplish Cytiva BP objectives Communicate business activities/requirements to FCS MSAT team on a regular basis Ensure that regional team has P4G and D4G plans up to date and reviewed on a regular basis Ensure that regional team is compliant to relevant Quality. Health & Safety and Environmental policies Contribute to global FCS objectives and ensure that these are cascaded appropriately within region Review and approve customer reports, in a timely manner Ensure maintenance, OSHE requirements, and control over local customer support centre (CSC = laboratory) facilities and equipment, in a timely manner Set CSC schedule and ensure all related CSC activity meets agreed target dates, as required locally to support Filtration BU Recruit and train new BP staff – Technical or Commercial new staff, according to business needs Monitor staff performance and initiate disciplinary procedures if required Maintain excellent