Senior Director, Hotel Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.   We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.   Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full-time Senior Director, Hotel Operations and Cost Management reporting to the AVP, Hotel Operations.     This position will work onsite in Miami, Florida.   Agency and Third-Party Submissions:  Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.     Position Summary:     The Senior Director of Hotel Operations and Cost Management is a leadership position reporting directly into the Associate Vice President of Hotel Operations for Celebrity Cruises. In this land-based role, you would be responsible for managing half of the Celebrity fleet, for the day-to-day support of the shipboard Hotel Directors, for ensuring exceptional guest experience, and overall ship’s performance. This position is accountable for each ship to meet / exceed the established net promoter score (NPS) and key performance indicators (KPI’s).     Essential Duties and Responsibilities:

Ensures optimal guest vacation experience in accordance with company’s brand promise and standards.   Accountable for the overall performance of each vessel.   Ensures that each ship is operated safely, effectively and efficiently following brand standards related to Service Excellence, Workplace Safety, Crew Satisfaction, internal and external regulatory compliance guidelines.   Liaises closely with all corporate and operational groups to ensure that each ship is fully supported at all times; including F&B Operations, Rooms Division (Housekeeping & Guest Relations), Onboard Revenue, Entertainment & Cruise Programs, Marine Operations, Finance, IT, Human Resources, Marketing, Accounting, Internal Audit, Safety & Environment, Corporate Communications, Land Operations, Revenue Management, Deployment, Legal and Customer Service.   Acts as Brand ambassador ensuring company’s culture and ethics are understood, adhered to, and exhibited by all shipboard teams.   Responsible for the hotel operations planning and flawless launch of new ships entering service.   Collaborates with all hotel functional areas and Revite / Dry Dock Teams to ensure smooth and seamless ongoing shipboard maintenance and planning for Dry Docks.   Ensures guest experiences on Celebrity ships transitioning to or operating in EMEA and APAC markets are properly planned and executed in a culturally equitable way.   Plans the regional customization of the product along with the shoreside leadership in Food and Beverage, Shore Excursions, Entertainment, Guest Services, Onboard Revenue, Housekeeping.   Continuously tracks individual ship performance, reviews and analyzes Medallia and guest experience commentaries.   Works closely with the shipboard leadership teams to review results and trends to make necessary operational adjustments.   Generates routine updates and executive reports to shore-side leadership personnel.   Partners with Human Resources to recruit the best hospitality leaders in the industry.   Conducts periodic operational ship visits to assess guest experience and