L1 Networking Support Engineer

L1 Networking Support Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Join the Global Customer Experience Team at HPE! Are you passionate about networking and eager to kickstart your career? Join our Global Customer Experience team and help us support customer-reported issues on our cutting-edge networking, wireless, software and AI platforms. As part of our team, you'll: Collaborate with Experts:  Work directly with our knowledgeable customers and partners to support our products. Own Problem-Solving:  Take charge of resolving issues, reproducing problems, and escalating when necessary. Hands-On Troubleshooting:  Dive into hardware and software also using our AI solutions, simulate customer environments in our labs, and replicate problems. Advocate for Customers:  Ensure timely resolution by engaging the next level with detailed information on issues, impacts, and customer expectations. Document Everything:  Keep thorough records of issues, network environments, impacts, troubleshooting steps, findings, and root cause analyses. Learn and Grow:  Stay ahead of the curve by continuously learning new networking and AI technologies. Share Your Knowledge:  Contribute to our knowledge base by writing informative articles.

Recent Graduates Welcomed:  If you have a recent B.E. in Electronics Engineering, Telecommunications, Computer Science, or equivalent, or are graduating in summer 2026, we want to hear from you! Internship Experience:  Hands-on experience in troubleshooting, implementing, and supporting IP networks. Curiosity for Networking:  A strong desire to learn more about networking protocols, wireless standards or the software that brings it all together. Customer Interaction:  Experience in directly interacting with global customers is a plus. Language Skills:  Excellent English skills (verbal and written). Knowledge of other European languages is a plus. Primary Skills: Communication:  Outstanding verbal and written communication skills. Customer Management:  Ability to manage customer relationships effectively. Organization:  Well-organized and capable of working with case management systems. Technical Knowledge:  Familiarity with Linux operating systems and understanding of: IP Packet flow, OSI layers, TCP/IP, IPv4/IPv6 addressing Utilities like Ping, Traceroute, etc., and usage of filters IP routing protocols Layer 2 technologies Basic understanding of wireless standards Knowledge of application layer protocols (SNMP, DNS, DHCP, HTTP) Platform Knowledge:  Experience with Juniper, Aruba, Cisco, Alcatel, or Huawei platforms. Curiosity to dive deeper into our AI platforms to make troubleshooting more efficient. Certifications:  Preferred courses/certifications include CCNA ,JNCIA-Junos or any other networking relevant certification. Ready to make an impact and grow your career with HPE? Apply now and be part of our dynamic GCS team! #LI-Hybrid What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also