Data Centre Area Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Area Operations Manager - Data Centre Position Overview The Area Operations Manager is responsible for overseeing the operational excellence of multiple data centre facilities, managing client relationships, and ensuring seamless service delivery across business-as-usual operations, transitions, and new client onboarding. This role serves as the primary operational interface between JLL and data centre clients, driving performance, compliance, and continuous improvement across all managed facilities.

Client Relationship & Service Delivery Management Serve as the primary operational point of contact for assigned data centre clients, maintaining strong relationships and ensuring alignment between client expectations and service delivery outcomes. Conduct regular business reviews with clients to present performance metrics, operational achievements, improvement initiatives, and address concerns proactively. Develop deep understanding of each client's business objectives, operational requirements, technical standards, and organizational culture to tailor service delivery approaches accordingly. Ensure consistent delivery of contracted service levels across all facilities within the assigned portfolio, monitoring KPIs and SLAs to identify performance gaps and implement corrective actions. Act as escalation point for operational issues, coordinating cross-functional resources to resolve complex problems and minimize impact on client operations. Build trusted advisor relationships with client stakeholders at multiple levels, from facility managers to senior leadership. Business-As-Usual Operations Management Oversee day-to-day operations of assigned data centre facilities, ensuring adherence to operational procedures, safety protocols, environmental standards, and client-specific requirements. Coordinate preventive and corrective maintenance activities across mechanical, electrical, and plumbing systems to maximize uptime and equipment reliability. Manage vendor relationships and service contracts, monitoring performance, ensuring compliance with SLAs, and driving continuous improvement in third-party service delivery. Implement and maintain operational procedures, standard operating procedures, and emergency response protocols aligned with industry best practices and client requirements. Monitor facility performance metrics including power usage effectiveness, cooling efficiency, uptime statistics, and incident response times to identify optimization opportunities. Lead routine operational reviews, safety inspections, and compliance audits to maintain facility certifications and regulatory compliance. Ensure all services are delivered in accordance with contractual obligations while identifying and managing commercial risks, contractual deviations, and change requests. Manage operational budgets for assigned facilities, tracking expenses against forecasts, identifying cost optimization opportunities, and ensuring financial performance aligns with client expectations and JLL profitability targets. Coordinate capacity planning activities, monitoring space, power, and cooling utilization to support client growth requirements and prevent resource constraints. Transitions & Client Onboarding Lead transition planning and execution for new client onboarding, taking full accountability from contract signature through stabilization