Sr Progrm Mgr Spl Returns, Worldwide Returns and Recommerce - Reverse Logistics Services

Amazon's Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We are an agile, innovative organization dedicated to "The Four Zeros". We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away. We are a diverse team who embrace the different perspectives and experiences of our team mates, prioritize fun at work, encourage work-life harmony, and celebrate our wins and accomplishments, together. We are backed by strong leadership dedicated to operational excellence, who can offer the scope and support needed for substantial career growth. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team. --- ## Job Summary In this role with the WW Reverse Logistics Services (RLS) Transportation team, you will own two critical pillars: Specialized Returns Management and Transportation Controllership. You will ensure every program across specialized product categories has the required technical and operational support across internal and external systems. You will drive programs that offer new and delightful experiences to customers and stakeholders. Our work is broad and deep. No two days are the same (in a good way!). You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems. You must be equally comfortable partnering with a business team and a technical team, be able to quickly adapt to ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish line. ## Basic Qualifications - 5+ years of program or project management experience with technology usage - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership --- ## Preferred Qualifications - 2+ years of driving process improvements experience - 1+ years of complex Excel model or proprietary technology management experience - Basic comfort with SQL query - Master's degree, or MBA in business, operations, supply chain, or related field - Experience in reverse logistics, returns management, or transportation controllership - Knowledge of dangerous goods regulations and compliance frameworks - Familiarity with general AI tools Key job responsibilities PILLAR 1: Specialized Returns Management You will own the end-to-end program strategy, operational readiness, and continuous improvement for specialized return categories that require unique process paths, carrier configurations, and compliance frameworks. This pillar spans six interconnected domains that collectively ensure Amazon's returns network can handle the full spectrum of product types safely, compliantly, and cost-effectively. You will drive reverse logistics programs for oversized and heavy items, owning cost optimization, traceability, and pickup goal attainment while partnering with cross-functional teams on quarterly business reviews and scalable metric frameworks. In parallel, you will own the direct-to-disposition returns process path, ensuring proper tracking, site routing accuracy, and volume monitoring as new sites and carriers are onboarded. For high-value product categories such as jewelry and watches, you will manage specialized