Reagent Technical Sales Specialist (TSS R)

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description Position Summary  Demonstrate the science. Drive adoption. Expand the impact.  At Waters, Reagent Technical Sales Specialists are critical to driving consumables growth by combining deep reagent expertise with customer insight and workflow optimization. Operating at the intersection of science and commercial execution, you enable customers to maximize the value of their instruments while accelerating reagent pull-through and long-term adoption.  This role goes beyond product support. It requires the ability to identify workflow gaps, uncover expansion opportunities, and position reagents as essential components of the overall solution. You will partner closely with Account Managers and Instrument Specialists to influence customer behavior, improve utilization, and deliver sustainable revenue growth.  This is a high-impact role where technical expertise, customer engagement, and commercial awareness directly contribute to recurring revenue and territory performance.

Purpose   As part of the Waters Biosciences division, drive recurring reagent revenue and consumables growth by providing technical expertise, optimizing customer workflows, and expanding product adoption across the installed base.

Technical Leadership & Customer Engagement   Provide deep technical expertise in reagents and consumables applications  Deliver scientific consultation to support customer workflows and outcomes  Act as a trusted advisor to laboratory stakeholders  Educate customers on best practices to maximize reagent utilization  Workflow Optimization & Adoption   Identify workflow gaps and opportunities for expansion  Optimize utilization of reagents within existing customer processes  Support assay development and application-specific needs  Improve adoption through targeted technical engagement  Revenue Growth & Opportunity Development   Drive consumables pull-through and recurring reagent revenue  Identify and develop cross-selling opportunities across the portfolio  Partner with Account Managers to align on territory growth strategies  Expand usage within existing accounts to increase share of wallet  Customer Retention & Value Expansion   Strengthen customer relationships through ongoing technical support  Improve retention by reinforcing value and outcomes  Increase customer reliance on Waters reagents and solutions  Support long-term account growth through