Process Excellence & Intelligence Senior Consultant

Job Description & Summary Description  We are a team that turns complexity into opportunity. We look for the curious and collaborative – ready to commit to growth, think boldly and make an impact from day one.     SHAPING TOMORROW    Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.  We are looking for experienced Business Process Senior Consultants (Senior Associate level) to join our Process Excellence & Intelligence team in Athens, within our broader Business Operations team. Our mission is to help clients understand, reimagine, and continuously improve their operations through business-led and data-driven approaches, supported by technology, that deliver measurable and sustainable benefits.  Our team supports organizations across a range of sectors, including Energy, Manufacturing, Financial Services, and the Public Sector, throughout their operational excellence transformation journey - from strategy to execution. We help our clients achieve superior customer experiences, greater cost efficiency, productivity gains, and sustainable improvements in organizational performance.  Make a real impact    Client Engagements & Business Development  Own project deliverables, analyses, and presentations on client-facing engagements Contribute to opportunity shaping, proposal development, and statements of work Process Analysis & Design  Analyze and document existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement Map process hierarchies, process steps, roles, systems, and interdependencies Develop business blueprints and design transformation solutions using BPMN 2.0 standards  Leverage process mining and AI-driven insights to uncover hidden patterns, benchmark performance, and identify high-impact improvement opportunities Strategic Translation & Optimization  Lead client workshops to assess practices, identify improvement opportunities, and co-create the desired future state Translate business requirements and complex operational data into business-focused recommendations to deliver measurable improvements in efficiency, cost, productivity, automation and overall organizational performance.  Define, monitor, and evaluate process performance metrics and KPIs to assess effectiveness and support continuous improvement initiatives.  Support transformation and automation initiatives with digital tools and platforms.  Implementation & Leadership  Support clients throughout the implementation and adoption of new processes, operating models, and enabling technologies.  Collaborate effectively across teams, clients, and other stakeholders to build trusted relationships.  Supervise and coach junior team members on assignment delivery  What you bring matters     Excellent academic background from a top-tier university with a background in Engineering, Business Administration, Finance, Computer Science, Management or relevant discipline 3-5 years of relevant experience, preferably in business process management, operational excellence, business transformation, analytics, or a professional services environment Fluency in Greek and English, both written and spoken, is required Proven experience in assessing, improving and designing business processes with an operational excellence focus utilizing business process management softwares (e.g. Signavio, ARIS) Proficiency in MS-Office and professional presentation design Demonstrated ability to work with data and business intelligence tools such as Celonis and SAP Signavio Process Intelligence  Understanding AI and process mining applications from a business perspective, with the ability to translate technical capabilities into operational value Understanding workflow, low-code/no-code, and automation technologies, such as Microsoft Power Platform, or equivalent tools, will