Manager - OTC

{ "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "India", "addressLocality" : "1401-G-India: 2-3 FL, 22A, STPI, Gurgaon" } }, "applicantLocationRequirements" : { "@type" : "Country", "name" : "India" }, "jobLocationType" : "TELECOMMUTE", "hiringOrganization" : { "name" : "1401 Genpact India Pvt. Ltd.", "@type" : "Organization", "sameAs" : "" }, "identifier" : { "name" : "Manager - OTC", "@type" : "PropertyValue", "value" : "HIG026197" }, "datePosted" : "2026-07-21", "validThrough" : "2026-07-28", "employmentType" : "FULL_TIME", "title" : "Manager - OTC", "description" : "Front Line Manager - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description We are inviting applications for the role of Manager- Invoice to Cash Job Responsibilities: - Manage and own the end-to-end OTC process with minimum supervision. - Maintain strong customer relations & business acumen. - Responsible for all the activities related to Order to Cash domain including billing - Awareness/understanding of industry best practices and industry benchmarking. - To create the vision from as is state to improved state for process. - Maintain strong customer relations & business acumen. - Manage Client and Process independently and with minimum supervision. - Should be able to speak to the US and EMEA based clients to discuss the input and resolve any queries for disputes. - Leverage appropriate advanced and sophisticated methods and approaches to synthesize clean visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need. - Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights. - Actively manage the business continuity plans for the process. - Ability to meet outlined and expected standards of timeliness and accuracy in completion of work through prioritization of team tasks. - Continuous coaching and developing Assistant Managers: hire assess and document performance. - Support team priorities and initiatives and effectively manage workload. - Team management & negotiation skills. - Must have a Problem-solving attitude. - Lookout for automation opportunities to bring efficiency. - Partner with Human Resources to manage client engagement staffing levels develop employees manage performance issues and/or gaps succession planning and employee retention. - Confirm that proper escalation procedures are followed according to established business practices. - Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and