Associate Fraud & Claims Operations Representative

About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Deliver exceptional customer service while handling Fraud Visa Debit Card claims. Investigate, monitor, and resolve customer transaction disputes related to suspected fraud. Conduct detailed claim reviews in accordance with Regulation E guidelines and company policies. Analyze customer claims, questionnaires, and transaction details to determine claim validity. Communicate claim outcomes and resolutions clearly and professionally to customers. Perform thorough research and investigations to gather all necessary information for claim resolution. Utilize multiple online systems and tools efficiently to review, document, and process claims. Maintain accurate and detailed records of investigations, findings, and customer interactions. Apply strong decision-making skills to assess fraud-related cases and recommend appropriate actions. Identify suspicious transaction patterns and escalate complex cases when required. Ensure compliance with regulatory requirements, internal controls, and operational procedures. Work effectively in a fast-paced, quality-driven environment while maintaining high accuracy. Demonstrate strong attention to detail when reviewing transactions and supporting documentation. Collaborate with internal teams to resolve customer issues and improve overall service delivery. Meet productivity, quality, and service level expectations while handling assigned workloads. Support risk mitigation efforts by identifying and addressing potential fraudulent activities. Continuously enhance knowledge of fraud prevention practices, banking regulations, and operational processes. Perform moderately complex operational accounting activities to maintain a complete and accurate general ledger and customer accounts. Prepare and generate managerial and financial reports based on accounting records. Provide operational accounting support to internal business groups and operational departments. Review customer financial statements and related financial data. Prepare and review accounting transactions supporting business group products and services. Create and post accounting journal entries in accordance with accounting policies. Gather, analyze, review, and prepare data required for regulatory reporting. Prepare and review account reconciliations to ensure accuracy and compliance. Complete account certifications and validate financial records. Assist in the preparation of consolidated balance sheets and income statements. Perform customer account maintenance activities and ensure account accuracy. Generate invoice files and support billing processes. Process client billing adjustments and resolve billing discrepancies. Handle ACH transactions, deposits, and related payment processing activities. Review tax-related transactions and ensure compliance with applicable regulations. Maintain accurate financial records and support audit and compliance