Customer Support Engineer

Customer Support Engineer Description - Job Summary • This role is responsible for designing and integrating quality requirements for all phases of larger and complex development and manufacturing projects. The role focuses on analyzing and reviewing new product designs for potential quality issues, providing actionable feedback to enhance product quality and minimize failure risks. The role applies developed subject matter knowledge to contribute creative solutions to complex problems and provides a fresh perspective. The role collaborates with stakeholders to implement product/process changes and champions quality improvements. Responsibilities • Designs and integrates quality requirements, processes, and practices into the development, design, manufacturing of a product or solution. • Analyzes and reviews portions of new product and solution designs and specifications for potential quality issues. • Provides tangible feedback and proposes changes to improve product quality and minimize risk of failures. • Solves difficult and complex problems with a fresh perspective, performs root-cause analysis, develops recommendations or demonstrates good judgment in selecting creative solutions and managing projects independently. • Assists in the gathering of data and information and supports the tracking and reporting of these data points against various quality related performance metrics. • Reviews reports, test data, and process results for assigned components and subsystems to identify trends and issues. • Conducts meetings and communicates product and process issue analysis and propose recommendations to product stakeholders. • Collaborates with management, internal, and outsourced manufacturing and development partners to recommend and implement changes to product or process to reduce defects and improve quality and lower costs. • Represents the quality engineering team for all phases of larger and more- complex development and manufacturing projects. • Provides mentoring and guidance to less-experienced staff members to set an example of quality engineering design and development, innovation, and excellence.

Recommended • Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical or Electronics Engineering, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 4-7 years of work experience, preferably in quality assurance, reliability, or a related field or an advanced degree with 3-5 years of work experience. Preferred Certifications NA Knowledge & Skills • Agile Methodology • Auditing • Automation • Computer Science • Continuous Improvement Process • Corrective And Preventive Action (CAPA) • Data Analysis • Good Manufacturing Practices • ISO 9000 Series • New Product Development • Pharmaceuticals • Process Improvement • Product Quality (QA/QC) • Project Management • Quality Management • Quality Management Systems • Risk Management • Root Cause Analysis • Test Automation • Test Planning Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Impact & Scope • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity • Responds to moderately complex issues within established guidelines. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.   The pay range for this role is   $83,000   to   $127,800   USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to