Assistant Training Manager

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Assistant Training Manager

Quezon City

Manila

6/23/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Definition A Trainer is responsible for conducting New Hire communication training in a classroom setting. They will also provide feedback and coaching to agents on their communication skills and spoken English. Additional responsibilities include conducting audit transactions for agents, following guidelines set by the client or TT. ͏

Structure onboarding training requirements, including Pre-Process, Process, and Customer Visits. Ensure all new employees complete the defined new hire learning path for their respective roles. Participate in and lead Knowledge Acquisition and Knowledge Transfer activities for transitioning accounts, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team. Support new hires during OJT Training and go-live. Manage and provide refresher and remedial training for existing employees. Maintain trainee data and information in the central repository to ensure audit readiness. Generate training reports regularly. Provide feedback and coaching to analysts. Analyze training needs for employees and