Program Coordinator, Electric Choice

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.     AES has been  ranked #1 by BloombergNEF  in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for  millions of people worldwide.      We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.   Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.    If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future ,  we're powering it. Apply now and energize your career with a true leader in global energy.  Title: Program Coordinator, Electric Choice   Responsibilities Electric Choice Program Administration Administer Ohio’s Electric Choice program by providing exceptional support to Competitive Retail Electric Service (CRES) providers and mutual customers Establish appropriate service levels and take responsibility for meeting or exceeding those expectations Manage activities that affect the Company’s support model for CRES providers, customer interactions, and program execution Regulatory Compliance & External Coordination Review and ensure compliance with applicable rules, regulations, tariffs, Ohio Administrative Code requirements, PUCO Orders, and related obligations Represent AES Ohio in State of Ohio working groups that affect Electric Choice policy, operating standards, and market practices Provide complete, accurate, and timely information in response to audit requests and reporting requirements, including PUCO, FERC, AES, and other applicable requests Business Process, Digital Transformation & Systems Support Manage projects related to regulatory compliance and digital transformation of business processes Support and recommend improvements to AES Ohio’s supplier website (CRES web portal) and Electronic Data Interchange (EDI) activity Develop and maintain procedures and controls related to Electric Choice and PJM market settlements Stakeholder Collaboration & Team Guidance Work closely with Regulatory, Technical Support, Backoffice, Customer Service representatives, and other business partners as needed to support Electric Choice operations Develop benchmarking relationships with industry peers to identify leading practices and opportunities for improvement Provide guidance to Energy Services Analysts through coaching, development, feedback, and day-to-day support Education / Experience (Required) Four-year college degree or equivalent relevant experience; high school or vocational education required at minimum Three to five years of relevant experience supporting utility operations, customer billing, regulatory compliance, Electric Choice, supplier coordination, or related business processes Strong leadership, organizational, planning, and follow-through skills Professional written and verbal communication skills with the ability to coordinate across internal and external stakeholders Proficiency with Microsoft Office tools and ability to prepare clear documentation, reports, procedures, and status updates Familiarity with SQL or data-query concepts helpful for reporting, analysis, and process improvement activities Preferred Skills and Experience Familiarity with AES Ohio’s customer billing system