Customer Delivery Relations Manager

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination   (English) Aviso: Transparencia en el Pago No Discriminación  (Spanish) Job Description: Airbus Americas, Inc is looking for a Customer Delivery Relations Manager to join our team based in Mobile, AL . The CDRM is responsible for managing Airbus' relationships with its airline and leasing Customers at site-level, with the aim of improving Customer satisfaction. The role supports and drives the efforts of the MFTs regarding all aspects of customer relations; drum-beating the results of customer survey feedback initiatives and communicating internally and externally. The goal is to enhance all efforts related to fostering and enhancing Airbus' relations with its customers. Meet the Team: Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life. Your Working Environment: On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond. How We Care for You: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.  Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.   Your Challenges: Customer Experience: 20% Enhance and foster Customer Experience improvements in collaboration with cross-site stakeholders Act as focal point and lead for the organization of events to include annual Customer Centricity event, ACCeS sessions, milestone deliveries, and cross-site Customer Experience events Manage Customer Satisfaction Improvement Plan (CSIP)Data Management & Analytics: 20% Support the collection and measurement of customer feedback through CSIP data across the A220 and A320 programs. Perform root cause analysis on customer feedback to identify systemic issues and trends. Translate CSIP data into actionable insights to improve delivery quality and customer experience. Performance Reporting & Reviews: 20% Coordinate analysis of CSIP results and adherence to target KPIs. Synthesize complex data to prepare comprehensive reports, serving as a host/presenter for recurring performance and quality reviews across local, regional, and global levels. Drive Improvement & Action Plans: 20% Support delivery teams in establishing action plans based on data insights and drumbeat them to completion. Support CADM and CAM