Order Administrator (Onsite)

Location: US-IA-CEDAR RAPIDS-119 ~ 400 Collins Rd NE ~ BLDG 119

 Position Role Type: Onsite

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. This position is for a Customer Service Order Administrator who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Applies basic skills in the execution of existing procedures. Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be purchased. Answers basic customer inquiries on product availability, maintenance, and the status of orders. Resolves basic customer service or billing complaints. Keeps records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken. Serves as customer interface on product status and delivery. Responsible for scanning, filing and archiving service order packets. Inducts customer returned goods (CRGs) into SAP, creates and releases repair orders to the operations floor, per the direction of the Customer Account Specialist. Reviews and completes pending sales billing. Conducts shipping tasks, including quality checks for accuracy. Updates and maintains induction/shipping spreadsheets for tracking orders.

You Must Have Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

We Prefer Experience utilizing Microsoft O365 products. Customer service experience.

Type *Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Some of our competitive benefits package includes:    •       Medical, dental, and vision insurance.  •       Three weeks of vacation for newly hired employees.  •       Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.   •       Tuition reimbursement program. •       Student Loan Repayment Program.  •       Life insurance and disability coverage.  •       Optional coverages you can buy pet insurance, home and auto insurance, additional