Inside Auto Specialist - Charlotte, NC (Hybrid)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders.

Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy. Work Location & Schedule: During Training: IN OFFICE Monday through Friday, 8am-4:45pm After Training: HYBRID ( IN OFFICE & REMOTE) Hours: Monday–Friday between 8:00 AM – 5:30 PM, with occasional Saturday  Work Arrangement: Hybrid schedule – 3 days in office (Monday–Wednesday), 2 days remote (Thursday–Friday) What You’ll Do: Manage auto claims from start to finish, ensuring timely and accurate resolution. Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates. Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations. Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary. Negotiate settlements with all involved parties, ensuring fair outcomes. Document all claim activity accurately and promptly in accordance with company policies. Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process. Coordinate follow-ups to clarify details and confirm next steps for resolution. What You Bring: Strong communication and customer service skills. Ability to work independently and manage multiple claims simultaneously. Critical thinking and problem-solving abilities. Familiarity with insurance claims processes and regulations (preferred but not required). Comfort using digital tools and platforms to manage work efficiently. What Allstate Provides: A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse). Connectivity reimbursement of $80 per month to offset a portion of your internet costs. What You Need: A dedicated workspace in your residence that is private and free from distractions. A minimum internet bandwidth of 50 MB down/5 MB up. Appropriate work surface and seating. Why Join Us? Competitive pay with needed support for continuous development and career advancement. Initial and ongoing training to get you proficient in your new role. Be part of a supportive and collaborative team. Make a meaningful impact in customers’ lives. Grow your career with training and development opportunities. Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more. Notice of Licensing Requirements: As a condition of employment, your office/area may require you to