Client Success Advocate

{ "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressCountry" : "United States of America", "addressLocality" : "Windward Campus" } }, "applicantLocationRequirements" : { "@type" : "Country", "name" : "United States of America" }, "jobLocationType" : "TELECOMMUTE", "hiringOrganization" : { "name" : "Global Payment Holding Company", "@type" : "Organization", "sameAs" : "" }, "identifier" : { "name" : "Client Success Advocate", "@type" : "PropertyValue", "value" : "R0071830" }, "datePosted" : "2026-07-21", "employmentType" : "FULL_TIME", "title" : "Client Success Advocate", "description" : "Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to start your global career? As a Client Success Advocate, you will provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation. What you’ll own: Learn about the industry, system, module, and product, and use that information to interact with clients. Facilitates client inquiries and learns how to conduct research to solve issues within established guidelines. Receives education for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Assists in clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions, and communicating the resolution to the client. Has direct contact with the client to assist in the resolution of the client’s issue or assist in the definition of the client’s problem for subsequent action. Listens to the calls with technical, account management, vendors and/or the client when necessary, and with direction, updates issue tracking systems, while keeping the client informed. Learn to analyze and evaluate client-initiated changes, including options of maintenance requests, through thorough client consultation while learning best practices and how to conduct internal research. May perform maintenance on accounts. Verifies system changes made and ensures the outcome is accurate. Learn about the client and begin building credibility through knowledge of systems and product functionality. Learn how to interpret technical client issues and project requests. What you’ll bring: Learn to use professional concepts and apply company policies and procedures to resolve routine issues. Works on problems with limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Build stable working relationships internally. Normally receive detailed instructions on all work. Ability to solve problems using experience and good judgment Demonstrated effective written and oral communication skills Ability to understand and communicate technical changes in easy-to-understand business terms It’s a bonus if you have the following: Two years relevant experience in the credit card industry About the team: Our inclusive and global teams win together