Senior Technical Business Analyst

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JobID

17183

Position Level

Individual Contributor

Information Technology

Working Time

Full-Time

Position Type

Regular

5%

Workplace Type

Remote

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. The Jack Henry Digital team enhances our digital banking products to meet the needs of our customers. We are committed to creativity, thoughtfulness, culture, and openness—the perfect place to make phenomenal products with a significant impact. Our work environment echoes a modern tech startup, but we have the security and benefits of a large, publicly traded company. As a Technical Business Analyst with Jack Henry Digital, you will have the exciting opportunity to work directly with our engineering and product teams and find the best solutions to meet our customers’ needs! This position may be worked remotely within the United States, with the exception of California. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). The salary range for this position is $90,000- $120,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Communicate effectively, gathering requirements from key business stakeholders and translating them to actionable engineering requirements. Collaborate with business stakeholders like software engineers and product teams to ensure accurate and effective implementation of functional requirements and maintain a well-groomed product backlog based on business needs and requirements. Serve as a resource and/or participant in business process re-design activities. Assist the customer in determining if and how system enhancements may improve process flow and business function. Support system implementations through the project lifecycle by performing application, system, and regression tests, analyzing, and documenting. Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions. May perform other job duties as assigned. What you’ll need to have: A minimum of 6 years of experience as a Technical Business Analyst or Business Analyst role gathering and documenting user stories, use cases, and process flow diagrams, or related role in fintech or banking customer support. Experience with internal and/or third-party API integrations, reading and interpreting API documentation, and using SOAP and REST API testing tools. Strong attention to detail, analytical and problem-solving skills with a focus on quality and accuracy. Excellent communication, relationship-building, and interpersonal skills. An individual should have high energy and be a creative thinker in a changing environment. Ability to manage multiple priorities and work independently in a fast-paced,