Scrum Master

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible. The IT Scrum Master – Salesforce & Digital Customer Experience (DCX) is responsible for driving Agile delivery practices across Salesforce, Customer Care, Marketing Technology, Digital Customer Experience (DCX), Customer Portal, Website, and AI-enabled platforms. This role serves as a servant leader and Agile coach, enabling high-performing cross-functional teams to deliver business value through iterative development and continuous improvement. The Scrum Master partners closely with Product Owners, Business Stakeholders, Salesforce Architects, Developers, UX Teams, Digital Experience teams, and external partners to manage Agile ceremonies, optimize team performance, remove delivery impediments, and ensure successful execution of strategic initiatives across Commercial, Customer Care, Marketing, and Digital platforms. This job will be based remote in the US and will be part of the IT Applications front office team and report to the IT Applications Director Key Responsibilities: Lead Agile delivery for Salesforce, Agentforce AI, Marketing, Customer Care, and Digital Customer Experience initiatives, ensuring consistent adoption of Scrum principles and Agile best practices. Facilitate Agile ceremonies including Sprint Planning, Release Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives while driving continuous improvement and team accountability. Partner with Product Owners and business stakeholders to prioritize backlogs, manage sprint commitments, remove impediments, and align delivery with strategic business objectives. Manage Jira and Agile metrics , tracking team velocity, sprint progress, release readiness, defects, dependencies, risks, and overall program health through executive-level reporting. Coordinate cross-functional teams across Commercial, Customer Care, Marketing Business teams, Functional & IT Technical Architects, Developers, QA, Dev Ops and  Vendor partners to ensure successful project execution and stakeholder alignment. The essential requirements and soft skills of the job include:   Bachelor’s Degree in Information Technology, Computer Science, Business, or a related discipline, plus 8+ years of Scrum Master experience within enterprise IT organizations. 3+ years supporting Salesforce-based programs and product teams, with a strong understanding of Salesforce technologies, AI/Agentforce programs, and customer-facing digital platforms. Proficiency with Jira, Confluence, Agile dashboards, and reporting tools. Strong knowledge of Scrum, Kanban, SAFe, and Agile delivery frameworks, with excellent communication, facilitation, conflict resolution, and stakeholder management skills. Certified Scrum Master (CSM) certification required. Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to