HR Operations Specialist, Employee Care International

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Summary:  **Join Our Employee Care Team!**  This is a 12-month Fixed Term contract role Are you passionate about delivering exceptional employee experiences and providing expert HR support? As a Specialist within McKesson's Global Employee Care team, you will play a key role in ensuring the delivery of proactive, accurate and timely support across a broad range of employee lifecycle, benefits, leave of absence, HR systems, compliance and HR operations activities. The role requires the ability to operate in a complex, demanding, multi-country environment and to provide high-quality support across varied country-specific requirements, policies, systems and regulatory frameworks.  As a trusted Employee Care Specialist, you will ensure excellent support to employees, People Leaders and HR partners with complex HR queries and cases, including benefits administration, statutory and company-sponsored leave of absence programmes, HR programs, and HR lifecycle processes.  In addition, you will play a key role in role in identifying and progressing continuous improvement opportunities and contributing to projects that automate and transform how benefits and leave of absence services are delivered and enhance employee experience.  Success in this role requires an individual who can manage complex employee and stakeholder interactions; analyse situations and determine appropriate actions or escalation routes and contribute to continuous improvement, automation and enhanced employee experience across Employee Care International service delivery.  This role requires an individual who can: •    Lead through influence rather than direct authority and demonstrate leadership without direct line management responsibility.  Manage complex cases and stakeholder interactions effectively. •    Navigate multiple HR systems and ensure accurate documentation and data integrity is maintained. •    Communicate clearly and professionally, both verbally and in writing. •    Participate in multiple projects simultaneously and manage service delivery and transition activities simultaneously during the automation of manual processes   Key Responsibilities  Employee Lifecycle Support Provide proactive and accurate operational HR support across employee lifecycle processes for designated international countries. Manage and execute onboarding and offboarding activities, including RIF and retirement processes Support employee lifecycle transactions and employment changes, ensuring accurate documentation, system updates and communication with relevant stakeholders. Support employees, People Leaders and HR partners with complex HR queries and cases, including country specific legal requirements and legal required processes.  Ensure all necessary resources and documentation are available, accurate and optimized.   Administration Benefits  Support case escalations for designated international countries in accordance with company policies, vendor requirements, payroll requirements and local regulations, in relation to benefits administration. Conduct representative quality calibrations. Audit calls and webcases and provide representatives with constructive feedback and additional training as needed. Ensure the accurate submission of payroll inputs related to benefits programmes where system automation is not available,