Asset Protection Officer, Yakima Valley Mall - Full Time

Be Part of an Amazing Story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. Why This Role Matters This entry-level role is more than traditional security — it is presence with purpose. Whether greeting customers, helping deter theft, supporting team safety, or responding calmly during incidents, Asset Protection Officers help customers and colleagues feel comfortable, confident, and cared for while protecting the business. How Our Asset Protection Colleagues Spend Their Day…

Our colleagues begin each day energized and ready to make an impact . They greet teammates with a warm hello. Before they get started, they review updates and department information so they're fully informed and ready to engage with confidence. On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly customer experience. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

What To Expect

Serve as a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations. Help deter theft and identify suspicious activity while maintaining a welcoming, customer-first approach. Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction. Respond calmly and professionally to incidents, medical situations, and other store needs. Use technology and two-way communication devices to stay connected and support timely response.

How You’ll Make an Impact

Create a safe and welcoming first impression by greeting customers and maintaining a visible presence in key areas of the store. Help protect company assets by deterring theft, identifying suspicious behavior, and supporting shortage reduction efforts. Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives. Document theft, accidents, audits, and other incidents through accurate and timely reporting. Conduct operational audits and complete assigned Asset Protection tasks as directed. Support a culture of safety and service by partnering with store teams and responding appropriately to customer and colleague needs. Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information. Respond to medical situations and help facilitate basic first aid for customers and colleagues. Provide testimony in criminal or civil legal proceedings, as needed.

Skills That Matter Must Have

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Ability to communicate effectively with customers, colleagues, and supervisors. Ability to read and understand employment policies, safety rules, and procedures in English. Strong situational awareness and the ability to