Wellness Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to providers with behavioral health and substance abuse needs. Wellness Coordinators will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics. Schedule : Monday through Friday a 40-hour work week between the hours of 8:00 am to 5:00 pm in Eastern Standard Time Location : Remote nationwide must be willing to work in EST hours You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Wellness Coordinators work in an inbound provider call queue Data collection from providers; input into multiple electronic documentation systems Coordinate information to clinical team partners Provide behavioral health benefit education Provide network referrals to help the member engage with mental health and substance use treatment Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma/GED 2+ years of managed care or call center experience 1+ years of computer proficiency experience to include adobe and Microsoft office 1+ years of experience in handling sensitive issues with providers in a confidential manner Ability to work 40 hours per week between the hours of 8:00 am to 5:00 pm EST Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) Live in a location that can receive a UnitedHealth Group approved high-speed internet Preferred Qualifications: Casework experience at hospitals, social service agencies or community mental health centers Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice) Dual diagnosis experience with mental health and substance abuse Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients Working knowledge of community-based resources and services Creative problem-solving skills with the ability to use community and network resources to meet members' needs Demonstrates initiative in achieving individual, team, and