Account Management Lead Associate - Accredo - Onsite - Honolulu, HI

*Must be a current resident of Honolulu, HI* Account Management Lead Associate (Reports to Account Management, Manager)   Join Accredo as an Account Management Lead Associate, where you will help deliver a strong customer experience for payers, prescribers, referral sources, and patients. In this role, you will manage day-to-day client relationships, coordinate service delivery, support implementations, and use performance insights to strengthen client satisfaction, retention, and growth.   Responsibilities •    Manage daily customer relationships by applying strong knowledge of client benefit plans and Accredo product offerings. •    Serve as a primary point of contact for customers and referral sources, responding to inquiries, urgent requests, and escalated issues with clear follow-through. •    Provide proactive consultation, analysis, and issue resolution related to Accredo core services and client needs. •    Execute client benefit requests accurately and on time, including benefit changes, product upsells, new groups, terminations, and escalations. •    Lead new group and product implementations by coordinating internal meetings, timelines, quality standards, and stakeholder alignment. •    Facilitate customer-centered team meetings to review operational performance and align service delivery with client expectations. •    Present Accredo services and performance metrics to customers to support satisfaction, retention, and growth opportunities. •    Collaborate cross-functionally to resolve client issues, support prior authorization needs, and ensure core service delivery. •    Partner with management and team members on strategic sales, marketing, and account management initiatives. •    Build trusted relationships with customers and referral sources to support decision-making, service adoption, and long-term account health.   Required Qualifications •    Current residency in Honolulu, HI. •    Minimum 3–5 years of experience in account management, client service, healthcare operations, or a related customer-facing role. •    Strong communication, negotiation, and presentation skills. •    Strong analytical and problem-solving skills with ability to resolve complex issues across teams. •    Demonstrated ability to manage projects, timelines, and client expectations using structured processes. •    Strong customer focus with demonstrated commitment to client satisfaction and retention. •    Proficiency with Microsoft Office tools and internet-based applications. •    Ability to travel overnight up to 20% based on business needs.   Preferred Qualifications •    Bachelor’s degree in a related field (preferred, not required). •    Experience working with specialty pharmacy, healthcare benefits, or payer relationships. •    Experience supporting implementations, prior authorization workflows, or referral-source relationships. •    Experience contributing to sales growth, upsell opportunities, or strategic account initiatives. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid