Business Execution Manager, Services (Vice President)

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Services Europe Business Execution Manager is responsible for supporting the delivery of Services’ strategic objectives, deliverables & governance commitments. This role focuses on strategic execution, business management activities, financial performance oversight, data analytics/performance management & legal vehicle governance. The role is an individual contributor role reporting to the Services Europe Business Execution Head. What you’ll do Strategy Work across cluster & Global teams to define strategic priorities. Support or lead governance forums/programs to execute strategic priorities. Track performance against strategic priorities.  Strategic execution: Directly lead or support strategic Services programs. Client & Growth Work across Sales & Product teams to define & track client growth plans. Produce client performance metrics, win-loss analysis, client experience themes & pricing models to maximise client profitability. Produce sales & coverage productivity metrics. Lead sales productivity reviews to ensure disciplined pipeline management. Support production of client facing materials & content in preparation for client reviews.     Performance Management & Business Administration Coordinate business management reviews. Produce high quality presentations & supporting materials for senior business reviews.  Leverage global data sources & AI tools to produce coherent management insights/intelligence to inform Services strategy, planning & decision making. Utilise internal & external benchmarking data to assess competitive performance/wallet share & articulate specific, actionable opportunities & threats. Produce accurate, timely reporting to track performance against strategic priorities & defined scorecard metrics. Continuous review, analysis & publication of performance against targets/KPI’s. Identify risks/opportunities & associated action plans. Communication & Engagement Build & maintain collateral & powerful visuals that tell the Services Europe story & offer meaningful insights to internal & external parties. Publish regular updates to Europe employees and partners. Support targeted employee engagement & VOE initiatives such as town halls, round-tables & ongoing communications in partnership with Marketing & ESPA. Financial Performance   Work with Finance, Product & Sales teams to build & track Services Europe financial plans.  Analyse & assess financial performance metrics. Identify & articulate positive & negative financial drivers. Work directly with applicable functions & partners to define and mitigate any financial performance risks. Provide analytical & business management support to identify expense optimisation & productivity opportunities. Lead execution of associated deliverables & productivity programs. Lead the investment planning process for Services Europe. Work across front and back-office teams to define, prioritise & quantify investment priorities for the cluster. Track progress too plan. Manage headcount, expense approval and other “BAU” administration processes. Governance & Controls Ensure Services Europe actively engages in & fully conforms with applicable business & legal vehicle governance requirements & obligations. Ensure timely & accurate execution of Services related deliverables. Work in close partnership with the Controls, Product & Operations teams to support or lead the timely fulfilment of regulatory deliverables, CAP’s & product approvals relating to Services. Support execution of ad hoc controls & regulatory deliverables. Oversight of third-party analytics functions & continuity of business processes. Represent Services Europe at senior governance forums. What we’ll need from you Experience working in a Business Management