Field Supervisor Service

Service Supervisor Title: Service Supervisor About Otis India Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer‑centric service, future‑focused innovation, and responsible corporate citizenship.

Overview The Field Supervisor Service is responsible for delivering operational excellence in the designated routes and ensuring customer centricity. The role oversees field operations, customer relationship management, team performance, and compliance with service standards while driving continuous improvement and business growth.

Adherence to EH&S policy and practices. Ensure Zero accident / incident. Engage and reiterate employees on safe work practices. Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules. Conduct toolbox talk with field professionals. Conduct EH&S inspection/audit and cover each employee in designated routes. Carry out annual equipment survey. Plan for repair schedule as a preventive method. Carry out NIS before taking over new construction and modernization jobs. Generating & Facilitating “T” orders booking and closure. Ensure zero call back through periodic scheduled maintenance. Ensure Quality of Service through defined processes and inspections. Timely and Transparent communication with customers. Build strong customer relationships to enhance customer centricity. Responsible for acquisition and recoveries of Units. Material and Inventory management. Drive Safety awareness program in schools and societies. Actively participate in Regional Quality Council & Safety meetings and ensure timely progress. Qualifications & Requirements Diploma in Electrical or Mechanical Engineering. 3-10 years of experience in lifts/escalators service, including customer-facing roles. Strong communication and customer service skills. Proficiency in MS Office. Good analytical and problem‑solving skills. What You Need to Be Successful at Otis   Customer‑Centric Mindset Otis is committed to being a world‑class, customer‑focused service company, success begins with understanding and caring for customer needs. Problem‑Solving & Technical Curiosity Innovation is core to Otis’ heritage—Being curious, analytical, and apply engineering principles. Empowerment We encourage and support smart risk taking with ownership and accountability. Collaboration & Communication We work together as a one team we partner, create connections and contribute across Otis. Future‑Focused Mindset Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.   What’s In it For Me   Real Impact from Day One Work on projects that directly influence how millions move safely across India’s buildings, metros, railways, commercial hubs, and airports. Structured Learning & Growth Access to technical training, leadership development, mentorship, and global best practices—designed to accelerate your career. Global Exposure, Local Opportunities Be part of a global company, with opportunities to learn from global experts while building your career. People-First Culture Join Otis that places people at the center of everything—your well-being, growth, and success truly matter here.