VP, Strategic Operations Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Reporting to the VP, Head of Strategic Operations Management, this role is responsible for playing a key business relationship and product management partner across key property and casualty product lines in the wholesale market segment.  As a member of the Business Solutions team, this role ensures alignment with enterprise-wide strategic and business unit priorities by driving operational excellence, fostering cross-functional collaboration, optimizing technology and operational workflows, and owning prioritization of capabilities. This is achieved by leveraging team product management expertise, refining best practices for ways of working, and overseeing the successful execution and adoption of digital transformation initiatives.

Strategic Leadership & Planning Partner with BU Divisional Presidents and leaders to understand priorities and guide the team in analyzing customer and employee journeys for improvement opportunities as the product leader for the domain. Develop and understand BU priorities into a clear, actionable outcome and value-oriented roadmap that aligns with business unit and enterprise goals. Oversee the identification and prioritization of operational and technology initiatives to support underwriting and business objectives. Ensure the integration of market insights and leading practices into business planning. Partnering and ensuring connectivity and consistency with the Business Solutions Product Management team . Execution Partner with cross-functional teams to own and drive improvements in customer and employee experience journeys. Understand UW operations and strategic direction to inform and identify opportunities and priorities for improvement Lead and represent the BU in cross-functional transformation efforts, serving as an evangelist for BU in major initiatives. Oversee the BU impacts of implementation of technology and analytics-enabled workflows, partnering with IT, Data, and other enabling functions. Promote the development of business relationships and product management disciplines and outcome-based delivery. Partner with IT and Lean Deployment Specialists to implement and prioritize automation strategies Cross-Functional Collaboration Foster strong engagement between Strategic Operations Managers and IT, Data, Process Engineering, and other business functions. Promote business innovation and optimization through collaborative problem-solving across multiple business units. Champion digital capabilities and value-based outcomes across business units and executive stakeholders. Talent Management & Capability Development Lead goal setting, performance evaluation, and professional development for applicable product owners or other team members Advocate and partner with Centers of Excellence (COEs) to operationalize and scale best practices. This role collaborates closely with: Business Unit leadership and extended teams including executive stakeholders The Business Solutions Product Management team , which includes Product Managers across key insurance domains such as Customer & Intake, Underwriting, Content Management, Billing & Collections , and more. Cross-functional partners including IT, Strategic Analytics, Strategic Portfolio Management, Process Engineering, Central Operations, Corporate Underwriting, Data , and other enterprise functions to ensure alignment, dependency management, and effective ways of working. Key Competencies Strategic vision and ability to translate business plans into operational and technology solutions. Effective communication and stakeholder engagement across all levels of the organization. Expertise in understanding business unit