Principal/Staff Forward Deployed Engineer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.      Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.      As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.      Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.      As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Key Responsibilities   Own Multi-Customer Engagements:  Lead e2e solution development for multiple high-stakes customer deployments; manage technical   strategy, design quality,   and roadmaps for Agentic AI rollouts at enterprise scale.   Enterprise Architecture Leadership:  Architect and  validate  Agentic AI   solutions for large, complex enterprises across multiple industry verticals, ensuring robustness, scalability, security, and compliance.

Leadership & Mentoring:  Help build and guide  cross-functional  Forward Deployed Engineering teams; coach senior/junior engineers, and cultivate a culture of excellence, collaboration, and innovation.   Strategic Customer Partnership:  Serve as principal AI solution design partner and trusted consultant to senior customer stakeholders; translate ambiguous needs into actionable engineering and business outcomes.   Solution Design Standards:  Develop and champion technical best practices, reusable frameworks, and asset libraries to accelerate high-quality solution deployment.   Innovation Ownership:  Drive ongoing innovation,  leveraging  deep  expertise  in RAG, multi-agent orchestration, retrieval   optimizations, SLM   finetuning and enterprise AI architecture.   Continuous Improvement:  As needed, lead post-delivery optimization and adoption,  establishing  feedback loops from customers to   product/platform  teams  and  driving  continuous improvement.   Product   & Engineering   Partnership & Innovation:   Partner with Product and Platform Engineering teams to   provide structured   feedback on functional and  non functional  gaps, customer  requirements  and pain points. Work with these teams or co- develop  or  accelerate critical platform extensions and enhancements for customers.   Best Practices, Playbooks & Whitepapers:  Draft and publish best practices, playbooks, whitepapers and blog posts   on Enterprise Agentic   AI Innovations, Design, Optimization   and Operations.    Industry Evangelism:  Represent  Uniphore  in industry events, thought leadership