Senior Technical Writer, Product Associate - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in JP Morgan Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Partner with a team of Technical Writers focused on payment product documentation. Create and maintain comprehensive technical developer guides, user manuals, installation guides, and other technical documents as needed. Collaborate with cross-functional teams, including product managers, software engineers, and subject matter experts, to gather information and understand documentation requirements. Analyze and interpret complex technical information and present it in a clear and concise manner for both technical and non-technical audiences. Curate documentation in adherence to team style guides, templates, and standards to ensure consistency and quality across all technical documents. Conduct thorough reviews and edits of documentation to ensure accuracy, clarity, and completeness. Support all controls and compliance requirements and ensure that all pre and post launch conditions are met to release documentation on time. Stay current with industry trends and best practices in technical writing and documentation. Participate in product development meetings to gain a deep understanding of new features and enhancements. Provide feedback and suggestions for improving current content and develop innovative methods for improvement. Required qualifications, capabilities, and skills 3+ years of experience writing complete and complex technical content. Superb written communication skills, with strong attention to detail and accuracy. Firm understanding of SDLC/PDLC (systems/product development lifecycle). Previous experience in using authoring tools to create documentation. Understand user experience and content optimization principles across channels. Strong collaboration skills and experience working in cross-functional teams. Experience in working with engineers to improve user experience, refine content, and create visuals for technical support content. Ability to read and interpret YAML, JSON and Markdown. Ability to work on multiple projects simultaneously after prioritizing the tasks. Preferred qualifications, capabilities, and skills Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field. Previous experience in finance or payments. Previous experience in software development. Previous experience with new product launches and/or transformations of mission-critical platforms.