CE Programme Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Critical Environment Program Manager (CEPM) is responsible for driving end-to-end delivery of operational and engineering programs across Microsoft Data Center campuses, ensuring safe, compliant, and reliable infrastructure operations. This role acts as the bridge between engineering, operations, compliance, and leadership, owning programs that directly impact availability, risk reduction, and operational excellence.

1. Program Ownership & Delivery  Own and deliver critical CE programs including:   Break-Fix (BF) reduction and conversion into projects  Preventative Maintenance (PM) performance improvement  Infrastructure upgrade and lifecycle programs (e.g. transformers, systems reliability)  Drive program execution from initiation → prioritization → execution → closure, ensuring measurable outcomes  Maintain clear ownership and accountability across all program deliverables   2. Operational Excellence & KPI Management  Track and improve key KPIs including:   Availability / SEV reduction  Break-fix backlog and TTR  PM compliance and execution quality  Build and own performance dashboards, data insights, and action plans  Lead monthly business reviews (MBRs), highlighting:   Risks, issues, and improvement actions  Performance gaps and recovery strategies  3. Risk, Compliance & Standards  Drive compliance with Microsoft standards (DCOS, ISO, audit requirements)  Own risk registers and mitigation tracking across programs  Ensure all work aligns with:   MOP/SOP standards  Change management (RFC/CAB processes)  Partner with engineering and operations to close audit gaps and compliance issues   4. Cross-Functional Leadership  Collaborate across:   CE Operations Managers (CEOMs)  Electrical & Mechanical Engineers  Vendors and external partners  Regional and global program teams  Drive alignment on priorities, sequencing, and execution strategy  Act as a single threaded owner for cross-campus or metro-wide initiatives   5. Project & Portfolio Management  Translate operational issues into scalable programs and projects  Build and manage program roadmaps, dependencies, and resource plans  Prioritize work based on:   Business impact  Risk exposure  Customer availability    6. Communication & Stakeholder Management  Provide clear, structured updates to senior leadership  Drive accountability across teams through regular cadence