Principal Product Manager - Tech, Speed + AI Product and Tech

Amazon's Same-Day delivery program is one of the fastest-growing delivery experiences in the world, delighting tens of millions of customers with ultra-fast fulfillment across thousands of cities. On the Speed team, we're redefining what “fast” means for customers — pioneering new ways to surface speed, incentivize basket-building behavior, and create compelling customer experiences that drive adoption of Same-Day delivery at scale. We are looking for a Principal Product Manager - Tech to own and drive the next generation of Same-Day customer experience — designing incentive-driven, personalized shopping journeys that help customers unlock the full value of speed delivery programs. This is a high-visibility role with direct exposure to L10/S-team leadership, where you'll shape strategy at the intersection of customer experience, behavioral economics, and delivery intelligence. What You'll Do - Define the CX vision for how customers discover, track, and act on incentives tied to Same-Day delivery — creating unified experiences that bring together progress tracking, promotional offers, and threshold-based savings into cohesive, intuitive interfaces. - Own end-to-end product strategy from customer insight through launch — including PRFAQ development, usability research, prototype validation, and iterative delivery with engineering and UX partners. - Drive cross-functional alignment across Promotions, Incentive Eligibility Services (IES), Finance, and Operations teams to build shared platforms and arbitration logic that scale across surfaces and marketplaces. - Leverage data at scale to identify opportunities in customer behavior — using large data streams to uncover how incentive structures influence cart composition, conversion, and delivery economics. - Navigate ambiguity and complexity — solving novel CX problems where multiple teams have overlapping charters, requiring strong judgment on when to partner, when to differentiate, and when to escalate. - Think globally — designing experiences and architectures (front-end CX, back-end engines, arbitration services) that are extensible across US metros and international marketplaces. - Influence technical roadmaps — translating customer experience requirements into engineering priorities, working with SDEs to balance speed-to-market with long-term scalability. Basic Qualifications - 10+ years of product management or technology experience - Experience owning/driving product roadmap strategy and defining product vision - Experience with feature delivery and tradeoffs of a product - Bachelor's degree in Engineering, Computer Science, or equivalent technical field Preferred Qualifications - Experience conceptualizing and launching large-scale customer-facing programs with measurable business impact - Strong background in defining end-to-end customer experiences, user flows, and data-driven product design - Ability to think big regarding feasibility of new CX models considering legal, PR, financial, and operational implications - Experience partnering with finance to build P&L models and size opportunity - Track record of influencing without authority across large, matrixed organizations - Experience with e-commerce, delivery/logistics, or marketplace platforms - MBA or advanced technical degree preferred Key job responsibilities Key Job Responsibilities - Own product strategy and roadmap for the Same-Day customer experience portfolio, including incentive tracking, progressive basket-building, threshold-based savings, and cross-surface delivery messaging. - Define long-term CX platform architecture and drive ownership clarity across partner teams (Promotions, IES, Operations, Finance). - Serve as single-threaded product owner for Speed CX initiatives with L10/S-team visibility and VP-level governance. - Build and maintain alignment with engineering and product leaders across multiple VP organizations to drive shared platform adoption and roadmap prioritization. -