Group Manager, Operations Deal Management

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovation that impacts how the world lives, works and plays, then we invite you to learn more about Microsoft Operations and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognises and rewards great work. We make doing business with Microsoft easy.    Field & Scale Operations, which sits within Microsoft Business Operations, provides operations support for Microsoft customers, sellers and partners to accelerate business outcomes across Microsoft’s commercial businesses. We are accountable for designing and executing scalable operational services across the customer lifecycle. We deliver process efficiency, timeliness, quality and compliance, while enabling exceptional customer and seller experience.    As an Operations organisation, we aim to make doing business with Microsoft easy. As a member of our team, the Group Manager, Operations Deal Management role offers a chance to thrive in a leadership position within a high-performing organisation. With numerous opportunities to drive transformation across a global footprint and engage multiple cross-organisational stakeholders, it is ideal for a dynamic leader who delivers results through teams and leads with empathy.    The hiring organisation, EMEA Field Operations, sits within Microsoft Business Operations. Microsoft Business Operations launches, transacts, optimises and closes gaps for the Company. MBO transacts using a continuously modernising performance engine for Microsoft’s existing commercial businesses and closes gaps to accelerate the success of Microsoft’s emerging businesses and organic ventures.    Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realise our shared goals. Each day, we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Position Description  Group Manager, Operations Deal Management is a people manager role. The selected individual will work closely with:  Operational Deal Management teams Key Field Sales and Marketing leaders and other stakeholders, including Transact Services, Partner Business Management and Field Operations Managers ODM Group Managers managing other markets Internal stakeholders across Field Operations, Business Operations and deal execution communities  Our Field Operations team provides operational services that include end-to-end deal management, advisory support, deal construct guidance and the most efficient path for order-to-cash and post-sales support. The role is accountable for enabling a high-performing ODM organisation that supports sellers and field leaders through complex deal cycles, helps unblock and de-risk operational touchpoints, and enables quality, timely and compliant execution across the deal lifecycle.    Expected Impact    Organisational Leadership   Be the leader who enables a successful ODM team, achieving maximum business value. Foster global thinking to evolve the ODM organisation for greater efficiency and broader impact. Enable a diverse and inclusive environment within Business Operations where great talent is developed and maximum potential is realised.  Deal Advisory and Management   Enable an efficient end-to-end deal advisory engine through ODMs by unblocking and de-risking vital operational touchpoints. Engage sales teams through the deal maturity cycle, executing upstream steps to influence and shape deal construct to enable transformational deals. Engage across organisations to resolve complex deal issues, as needed. Enable clear