Director, Customer Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: People Leader All Job Posting Locations: Singapore, Singapore Job Description: DePuy Synthes is recruiting for a(n) Director, Customer Solutions; this Hybrid position will be in Raynham, MA (USA). Alternate Hybrid locations may be considered at Raritan, NJ (USA), West Chester, PA (USA), Warsaw, IN (USA) or Palm Beach Gardens, FL (USA) OR Singapore.   Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Raynham, MA (USA) - Requisition Number: R-072525 Singapore - Requisition Number: R-073862 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. Johnson & Johnson announced plans to separate our Orthopedics business to   establish   a standalone orthopedics company,   operating   as   DePuy Synthes. The process of the planned separation is   anticipated   to be completed within 18 to   24 months , subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be   required , regulatory approvals and other customary conditions and approvals. Should you accept this position, it is   anticipated   that, following conclusion of the transaction, you would be an employee of DePuy   Synthes   and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at   an appropriate time   and subject to any necessary consultation processes.

The Director, Customer Solutions provides strategic leadership for commercial technology solutions that enable customer engagement, sales execution, and service excellence across DePuy Synthes   and reports into the DePuy Synthes Technology organization.   This role partners closely with Commercial, Sales, Marketing, Customer Experience, and IT leaders to design, deliver, and   optimize   digital solutions that improve customer outcomes and drive business performance. The role has a meaningful impact on how customers interact with DePuy Synthes by enabling scalable, reliable, and   data ‑ driven   customer solutions that support growth and operational efficiency.

Lead the strategy, roadmap, and execution of   customer ‑ facing   and commercial technology solutions that support sales, marketing, and customer experience capabilities.   Partner with Commercial, Sales Operations, Marketing, and Customer Experience stakeholders to translate business needs into scalable technology solutions.   Oversee the full lifecycle of customer solutions, including design, implementation, integration, enhancement, and ongoing support.   Ensure technology solutions are reliable, secure,