Field Case Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Reviews patient files, treatment history, provider inputs, and supporting documentation to confirm readiness for case action and next-step processing.

Executes established clinical and operational procedures to support patient enrollment, therapy coordination, case progression, and access to prescribed treatment.

Audits case activity, follow-up actions, and documentation quality to identify discrepancies, delays, and process gaps affecting service delivery.

Evaluates therapy access barriers, coverage issues, and coordination risks to determine timely escalation and resolution needs.

Interprets program protocols, product guidance, and operational requirements to provide clear direction to patients, providers, and internal teams.

Stabilizes the patient journey by coordinating with healthcare providers, pharmacies, clinics, and support teams to reduce disruption in therapy access or administration.

Upholds adverse event reporting, documentation controls, and communication standards in line with clinical, quality, and regulatory expectations. Bachelor's degree in business administration, pharmacy, or a related field, or equivalent experience required.

6+ years of experience in healthcare, pharmacy, managed care, health systems, operations, or a related field required.

Project Management Professional (PMP) or equivalent certification preferred. Certification in Lean Six Sigma preferred.

Knowledge in clinical operations, care coordination, and case management processes. Knowledge in patient support program workflows and therapy access pathways. Knowledge in clinical documentation, record maintenance, and audit requirements. Knowledge in treatment protocols, therapy administration support, and patient education practices. Knowledge in reimbursement navigation, coverage processes, and funding support activities. Knowledge in adverse event reporting, quality controls, and compliance standards. Ability to interpret clinical, operational, and reimbursement-related information accurately. Ability to evaluate case status, service risks, and barriers to therapy access. Ability to validate documentation and maintain accurate case records. Ability to coordinate across patients, providers, pharmacies, clinics, and internal teams. Ability to communicate complex care and program information clearly and professionally. Ability to stabilize case progression through timely follow-up, escalation, and issue resolution. Ability to audit case activities and identify gaps in process execution or documentation quality. Ability to uphold confidentiality, quality expectations, and regulatory requirements in daily work. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings