Development Consultant

Development Consultant – Consumer Bank Network Evolution & Xperience Transformation (NExT) About the Opportunity At Citizens, Network Evolution & Xperience Transformation (NExT) is repositioning the Consumer Bank’s branch network and frontline teams from a model optimized for efficiency to one built for growth, advice-led relationships, deposit growth, and stronger customer outcomes. As a multi-year workforce and capability transformation, NExT’s People & Talent workstream is a critical value lever, and we are seeking an experienced Organizational Development and Talent Management professional to help translate this strategy into practical field execution.

Summary The Development Consultant will support the NExT People & Talent ecosystem workstream, connecting HR, business strategy, and frontline execution across multiple workstreams - Experience & Change, Operating Model & Roles, Talent Enablement, and Tools & Capabilities. Partnering with Consumer Bank leaders, Pillar Leads, HR and delivery partners, this role helps shape scalable talent, capability, change, and colleague experience strategies that align with Citizens’ broader workforce priorities and the realities of branch operations.

Organizational Assessments: Conduct comprehensive assessments of organizational structures, culture, key skills, and processes to identify areas of opportunity; Design solutions that address the areas of opportunity and align with business strategy. Change Enablement: Lead and facilitate large-scale change initiatives by developing strategies and frameworks that drive adoption, alignment, and commitment to change at all levels of the organization. Talent Development: Design and implement talent management strategies, including leadership development programs, succession planning, and employee engagement initiatives. Data Analysis: Analyze data to measure the effectiveness of organizational development programs and make data-driven recommendations for continuous improvement. Collaboration: Work closely with senior leadership, HR, and other departments to align organizational goals and business strategy with talent management strategies. Training and Development: Develop and deliver training programs to enhance employee skills and competencies. Stakeholder Engagement: Build strong relationships with key stakeholders to ensure buy-in and support for organizational development initiatives. Qualifications and Skills Education: Master’s degree in Industrial/Organizational Psychology, Organizational Development, Human Resources, or a related field.

Minimum of 10 years of experience in organizational development, talent management, or a related field, with a strong focus on organizational effectiveness and change enablement in a transforming business environment. Change Management: Strong understanding of and experience applying change management methodologies, culture transformation, and leadership activation strategy. Consulting & Stakeholder Skills: Excellent communication and consulting skills; strong stakeholder management, including experience partnering with executive and senior leaders and cross-functional teams. Analytical Skills: Strong analytical and problem-solving skills, with experience in data analysis, interpretation, and reporting; systems-thinking orientation. Financial Services: Prior experience supporting large-scale distribution, retail banking, or frontline transformation and financial services experience preferred. Certifications: Relevant certifications in change management or talent development are a plus. Why Join Us Purpose-Driven Transformation: Play a defining role in a 10-year growth strategy that reshapes how Citizens serves customers and develops colleagues. Innovative Environment: Be part of a company that values creativity, test-and-learn discipline, and human-led, data-enabled ways of working. Career Growth: Opportunities for professional development and career