TikTok Shop - WMS Product Solution & Operation Manager

About the team The Warehouse Execution Systems team is responsible for planning and developing the core operational systems including WMS (Warehouse Management System) and DCS (Distributed Control System) — that power our warehouse network across multiple scenarios, from fulfillment centers and inbound sortation centers to storage & fulfillment centers and consumer package sortation centers. Our systems are the backbone of day-to-day warehouse operations, enabling teams to improve productivity, streamline workflows, and drive down operating costs at scale.

Responsibilities - Lead the solution design, rollout, and operational optimization of the Warehouse Management System (WMS) and Distribution Center System (DCS), supporting fulfillment centers and sortation centers across multiple regions. - Drive successful new site launches by leading system implementation, operational readiness, user acceptance testing (UAT), and on-site training for warehouse operations teams. - Partner closely with Operations, Product Management, Engineering, and regional stakeholders to deliver scalable system solutions and ensure successful feature adoption across all fulfillment sites. - Provide frontline operational support for warehouses by identifying and resolving system issues, analyzing operational data, and driving continuous improvements in system functionality and business processes. - Leverage data and operational insights to identify optimization opportunities, improve warehouse efficiency, operational quality, and cost performance. - Drive continuous product enhancements and innovation by translating operational needs into scalable platform capabilities that can be reused across different markets and business scenarios.