Bilingual Customer Service Representative I - Spanish/English - Bronx, NY

Bilingual Customer Service Representative I - Spanish/English - Bronx, NY - United States - 41963 - Maximus

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Bilingual Customer Service Representative I - Spanish/English - Bronx, NY

General information

Job Posting Title

Bilingual Customer Service Representative I - Spanish/English - Bronx, NY

Date

Tuesday, July 21, 2026

City

Bronx

State

NY

Country

United States

Working time

Full-time

Description & Requirements

Make a Difference in Your Community Every Day! Maximus is seeking a Bilingual Customer Service Representative I (English/Spanish) to join our team in the Bronx, NY. In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage. As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service. Your ability to communicate fluently in both English and Spanish will help ensure members receive the support and information they need to access quality healthcare. This is an excellent opportunity for individuals who enjoy helping others, building relationships, and making a meaningful impact in their community. Whether you are starting your customer service career or bringing prior experience, we provide the training and support needed to succeed, including maintaining your Certified Application Counselor (CAC) certification. Position Details: • Full-time, onsite position located in an LDSS/HRA office in Bronx, NY • Monday – Friday schedule, 8:30 AM – 5:30 PM • Comprehensive health and wellness benefits If you are fluent in English and Spanish, passionate about serving others, and looking for a career with purpose, we encourage you to apply today and join a team dedicated to improving the lives of New Yorkers. Why Maximus? 🔄 Work/Life Balance Support – Flexibility tailored to your needs! 💰 Competitive Compensation – Bonuses based on performance included! 🛡️ Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. 🌟 Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching. 🏝️ Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. 🌱 Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). 🏆 Recognition Platform – Acknowledge and appreciate outstanding employee contributions. 📚 Tuition Reimbursement – Invest in your ongoing education and development. 🎁 Employee Perks and Discounts – Additional benefits and discounts exclusively for employees. 🌟 Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs. 📚 Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities: - Foster strong customer relationships, monitoring their engagement and progress. - Collaborate regularly with customers to attain program goals and sustain eligibility for services. - Conduct workshops and deliver various