Facility Executive

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Title: Facility Executive - Soft Services   About JLL: JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients.

Administrative Management:   Oversee day-to-day administration, including generating reports and managing stock trackers  Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services  Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods  Supply Chain and Inventory Management:   Ensure adequate supply of consumables/materials for proper service operation  Enter into supply and service contracts as approved by the client  Maintain appropriate stock levels and escalate issues to ensure availability  Front Desk and Event Management:   Oversee front desk activities and serve as the primary point of contact for reception area concerns  Coordinate client event itineraries and F&B arrangements  Foster teamwork and efficiency in café operations during busy periods  Financial Management:   Maintain appropriate levels of petty cash to support FM operations  Process vendor invoices in alignment with Amazon finance processes  Conduct statutory compliance checks on all vendor invoices  Quality Control and Performance Management:   Routinely inspect all services to ensure performance measures are maintained  Set targets to achieve maximum team performance  Develop policies and procedures for reception-related functions  Facility Oversight:   Conduct daily walk-arounds of the facility  Provide after-hours facility assistance as needed  Operational Risk Management:   Update and implement Emergency Response plans, including conducting drills  Manage operational audits and compliance  Escalate incidents and problems as necessary  Performance Objectives:   Meet or exceed best practices in service provision through contracts  Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager  Effectively manage the team to ensure high-quality service delivery  Qualifications and Skills:   Bachelor's degree in Facility Management, Business Administration, or related field  Proven experience in facilities management, with a focus on soft services  Strong leadership and team management skills  Excellent communication and interpersonal abilities  Proficiency in MS Office and facilities management software  Analytical and problem-solving skills  Knowledge of health and safety regulations and best practices in facility management  Ability to