Business Licensing Analyst - San Juan, PR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Manages end-to-end business licensing and permit activities for new locations, renewals, relocations, closures, and remediation, including jurisdictional research, requirement validation, application preparation, submission tracking, payment coordination, regulator follow-up, and PAL updates Maintains accurate, licensing records by obtaining, validating, reconciling, and filing required documentation, issued license details, PSV evidence, renewal dates, license identifiers, status notes, and requirement updates Identifies, resolves, and escalates compliance risks, missing requirements, data discrepancies, deficiencies, aging applications, late renewals, and jurisdictional gaps that may impact licensing coverage, inspections, audits, or business continuity Partners with regulators and internal stakeholders, including but not limited to business leaders, location managers, EHS team, accounting, payroll, tax, implementation teams, and licensing teams, to clarify requirements, secure documentation, validate information, and prevent filing delays Supports consistent licensing operations through job aids, process documentation, tracking tools, workload monitoring, executive reporting, and timely prioritization of high-volume renewals, special projects, mail dependencies, and escalations Performs complex licensing and permit work across state, county, city, and local jurisdictions, including requirements that vary by location type, services offered, building use, equipment, waste handling, alarm activity, and jurisdiction-specific rules Researches, interprets, documents, and maintains licensing requirements, records, and written workflows when requirements are not centralized, standardized, or clearly documented, using agency websites, ordinances, portals, regulator outreach, and internal business information Ensures written workflows are updated as licensing requirements, regulator expectations, submission steps, documentation needs, or internal processes change so team guidance remains current and consistent Works independently to prioritize high-volume renewals, new site openings, relocations, closures, remediation, regulator follow-up, mail and payment dependencies, stakeholder coordination, and urgent compliance or business-readiness escalations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

1+ years of experience in an office, licensing, compliance, regulatory, healthcare, pharmacy, or business operations environment with responsibility for managing time-sensitive work and recurring deadlines Proficiency with Microsoft Office 365, including Outlook, Teams, Excel, Word, and PowerPoint, with working knowledge of Adobe Acrobat or similar document management tools Ability to research requirements, interpret instructions, gather and validate documentation, track submissions, follow up on pending items, and maintain accurate records in databases or tracking systems Demonstrated solid organization, communication, follow-up, problem-solving, and attention to detail, with the ability to multitask, prioritize competing work, collaborate with internal and external stakeholders, and follow tasks through closure Proven sound