Sr. Management Systems Analyst (Skagit)

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Seattle City Light’s Work Management team is seeking a Senior Management Systems Analyst to support work and asset management processes at the Skagit Hydroelectric Project. This position will be based at Skagit and will work closely with Skagit Operations, Work Management, Asset Management, maintenance crews, planning and scheduling staff, CIP project managers, and other utility partners.

This role supports the systems, data, processes, and relationships that allow work to be planned, scheduled, performed, tracked, and improved. The position will help maintain preventive maintenance processes, create and update work orders, support scheduling activities, troubleshoot system and process issues, and serve as a key connection point between site operations and the broader Work and Asset Management program.

This is not a data entry position, and it is not an IT position, although it includes system support, data stewardship, and troubleshooting. The successful candidate will be curious, motivated, service-oriented, and interested in understanding the bigger picture of how work management supports safe and reliable utility operations. This position requires someone who can build relationships, listen to business needs, help create shared understanding, and take pride in supporting the people and processes that keep the utility moving.

This position reports to the Work Management Manager.

The Senior Management Systems Analyst will support Skagit Operations and the Work Management team by performing a variety of work and asset management duties, including:

• Maintain and support preventive maintenance processes in Oracle WAM and Oracle WACS, including Preventive Maintenance (PM) records, work order templates, scheduling-related information, and supporting documentation.

• Create, update, review, and maintain work orders to support maintenance, operations, asset management, and capital project work at Skagit.

• Support planning and scheduling activities by helping ensure work orders, PMs, asset information, labor information, and related data are accurate, complete, and usable.

• Troubleshoot work management system and process issues, including researching problems, identifying root causes, coordinating with business partners, and helping implement practical solutions.

• Serve as a site-based liaison between Skagit Operations and the broader Work and Asset Management team, helping ensure site needs are understood, prioritized, and supported.

• Coordinate with Asset Management, site operations, maintenance crews, CIP project managers, Planning and Scheduling, IT partners, and other groups to support effective work execution and asset data integrity.

• Provide user support and guidance for Oracle WAM, Oracle WACS, WAMS Time Entry, and Oracle WebCenter Content, including basic troubleshooting, process guidance, and coordination with technical support when needed.

• Support system readiness, process improvement, and transition activities related to Oracle WACS, including helping users adapt to new processes, tools, and expectations.

• Assist with documenting work management processes, procedures, standards, and system guidance so users have clear and consistent information.

• Support continuous improvement efforts by identifying process gaps, data issues, training needs, and opportunities to improve how work and