Customer Service Representative

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Customer Service Representative

Aberdeen, Washington

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Caring. Connecting. Growing together. With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.

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Customer Service Representative

Requisition number: 2370209

Job category: Customer Services

Primary location: Aberdeen, Washington

Date posted: 07/21/2026

Overtime status: Non-exempt

Travel: No

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This position is Onsite. Our office is located at 915 Anderson Drive Aberdeen, Washington 98520. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Performing insurance eligibility checks and obtaining pre-authorizations with Carriers, and researching and resolving issues in order to receive maximum profitability for clients Daily coordination with Hospital department contacts as part of Prior Authorization workflow Intermittent interaction with patients to resolve account issues   Other duties as assigned You'll be rewarded and recognized for your